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Commonly Asked Questions

Everything You Need to Know

What if the product I ordered is defective, incorrect or damaged?

1. Reporting an Issue: Customers who receive damaged, incorrect, or defective orders are required to report the issue promptly. Reports can be made through the following channels:

  • Phone: Call our customer service hotline at (559) 568-2437.

  • Email: Send an email to support@perigohooks.com.

  • Online Store: Utilize the online order management system to report the issue.

 

2. Initial Contact: Upon receiving the customer's report, Perigo Company, LLC will initiate contact to verify the reported issue. This may involve additional questions to gather relevant details about the problem. Our customer service team is committed to providing prompt and courteous assistance.

 

3. Verification Process: To ensure accuracy and expedite the resolution process, Perigo Company, LLC may request supporting documentation such as photographs of the damaged item, order confirmation details, or any other relevant information. This verification step is crucial to determine the validity of the claim.

 

4. Establishing Resolution: Once the issue is verified, Perigo Company, LLC will work closely with the customer to establish the best way to resolve the problem. The possible resolutions may include:

  • Replacement: A new, undamaged, or correct item will be shipped to the customer.

  • Refund: If a replacement is not feasible, a refund will be processed for the affected items.

  • Store Credit: In some cases, customers may be offered store credit as an alternative solution.

 

5. Return Process: If required, Perigo Company, LLC will provide instructions on the return process for damaged or incorrect items. Return shipping costs for defective or erroneous orders will be covered by Perigo Company, LLC.

 

6. Timely Resolution: Perigo Company, LLC is committed to resolving issues in a timely manner. Customers can expect updates on the status of their resolution within [specified timeframe] from the initial report.

 

7. Exceptional Circumstances: In the event of exceptional circumstances, such as a delay in replacement stock availability, Perigo Company, LLC will communicate transparently with the customer, providing regular updates on the resolution progress.

 

8. Feedback and Improvement: Perigo Company, LLC values customer feedback and encourages customers to share their experiences to enhance our services. Feedback regarding the resolution process is welcomed and will be used for continuous improvement.

This order policy is designed to ensure a smooth and efficient process for handling damaged, incorrect, or defective orders, demonstrating our commitment to customer satisfaction at Perigo Company, LLC.

What is your return policy?

1. General Returns: Perigo Company, LLC understands that circumstances may arise where customers wish to return items. We accept returns within 14 days from the date of purchase. To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received.

 

2. Return Authorization: Prior to returning any item, customers must obtain a Return Authorization (RA) number from our customer service team. This can be done by contacting us through one of the following methods:

  • Phone: Call our customer service hotline at (559) 568-2437.

  • Email: Send an email to support@perigohooks.com.

  • Online Store: Use the online return request form available on our website.

 

3. Eligibility Criteria: To qualify for a return, the following conditions must be met:

  • The item must be in its original condition.

  • The item must be unused and in its original packaging.

  • The return must be initiated within [number of days] days of the purchase date.

  • A valid Return Authorization (RA) number must be obtained.

 

4. Non-Returnable Items: Certain items are not eligible for return, including:

  • Customized or personalized products.

  • Perishable goods.

  • Items marked as final sale.

 

5. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on the part of Perigo Company, LLC (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and retaining the tracking information.

 

6. Refund Process: Once the returned item is received and inspected, Perigo Company, LLC will process the refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 days for the refund to reflect in your account.

 

7. Store Credit: In some cases, customers may opt for store credit instead of a refund. Store credit can be used for future purchases on our online store.

 

8. Damaged or Defective Items: If an item is received damaged or defective, please refer to our "Order Policy" for reporting and resolution procedures.

 

9. Contact Us: For any questions or concerns regarding the return process, customers can contact our customer service team through the following channels:

This return policy is designed to ensure a fair and transparent process for our customers at Perigo Company, LLC. We appreciate your understanding and cooperation.

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